Not my problem
I am a devotee of Seth Godin. I have seen him in person at SES Toronto, read lots of his books and subscribe to his blog. One of the things I took away from Seth’s writings is the importance of customer service. Two of my past employers have had excellent customer service …
A sense of urgency
I just watched the new Al Gore presentation on the climate crisis. I think that is will be the issue that all future generations judge us on. We need to get more and more vocal about it. While the global issue seems like an insurmountable obstacle, the start has to begin …
Web Analytics is easy…and hard.
Two of the worlds leading experts, Avinash Kaushik and Eric Peterson have been having a long term discussion on whether analytics is easy or hard. Am I going to answer the question once and for all. It is both. Now you might be wondering how I can claim to know …
How to find out which sites sold spammers your address
Once of my coworkers shared this link today on a Gmail feature that allow you to track which site sold your email address. The idea being that if it violates their privacy policy you can sure them. – I have tried something similar in which I create an email address with …
When your idiocy comes back to bite you
Tom Lukiwski, an MP from Saskatchewan was caught on tape making some homophobic remarks. “Well let me put it to you this way. There’s As and there’s Bs. The As are guys like me. The Bs are homosexual faggots with dirt under their fingernails that transmit diseases,” Lukiwski says. Now, …
Air Canada’s $25 fee is a feeble cash grab
There is an article yesterday about Air Canada beginning to charge a $25 fee for extra storm service. This is a plain and simple cash grab. Think about it. What times of the year are you liable to get caught in a storm….winter. So anyone paying for this extra service …