Customer Service FAIL II – a reply to Sophia

Awhile back I posted about some issues I had with my investment firm and an attempt to get a specific question answered from another.  I received a phone call today from Scotiabank iTRADE and a comment on that very post. Here is my reply: Sophia, now who is being the self indulgent twat?  Oddly enough [...]

Customer Service FAIL

I am unhappy with the customer service from the BMO investor line.  It took 10 days to respond to one of my email questions and 5 business days to process a simple purchase of a mutual fund.  Cause the transaction took so long I thought it had failed and processed another one.  As a result [...]